What's On Your Mind?

We believe patients need to make informed decisions when it comes to their health.

Please fill out the form below if you have any questions at all.

Your questions, and our answers, form the FAQ.


Ask Us Form

(* indicates a required field.)


Frequently Asked Questions.

Here is a list of some common questions that our patients have asked.

We want to ensure that you have all the resources you need for procedures and your oral health.

If you do not see an answer to your question here, please ask Dr. Lang any dental health-related questions by filling out the Ask Us Form.

(Click on the question to view the answer)

How often do I need a checkup?  

This depends entirely on your needs. We evaluate your needs on every check-up and determine when you should be seen again. For those with no decay and healthy gums, we often recommend a year between check-ups. For those with higher needs, we would suggest that you be seen more frequently.


How do I make an appointment?  

You can simply click here to request non-urgent appointments online. 

You can also call our front desk, 519-746-0383, during business hours.


Monday9 am - 3 pm
Tuesday & Wednesday: 9 am – 5 pm
Thursday: 11 am – 8 pm
Friday: 9 am – 3 pm


Are you accepting new patients?  

We will always welcome new patients of all ages.


What do I do for a dental emergency after hours?  

For after-hours emergency appointments, please call Dental Emergencies at 1-888-757-9361. The dentist on call will get back to you.


What is your financial policy?  


Financial Policy



Insurance Coverage

We can handle the submission of insurance claims on your behalf. If your insurance provider does not accept electronic claims, we will provide you with a physical insurance form to mail in.


For major treatments, we can also submit a pre-authorization to determine if your dental insurance covers the cost. To ensure accurate processing, it is important that you provide us with precise dental information.


Please note that you are responsible for paying the remaining balance after your insurance coverage is applied. Please let us know if you would like to discuss a payment plan, as that can also be arranged.


If you have any questions,  contact us.




We accept the following payment methods:

Visa Mastercard Interac Visa Debit Cash




What are common warning signs?  

Warning SignThe Problem?
Bad breath that doesn't go away The cause might be gum disease, food, drinking, smoking, medicine you are taking or a health condition. If you cannot get rid of bad breath with daily brushing and flossing, see your dentist.
Your gums bleed when you brush or floss If you just started to floss, a little bleeding is normal. But if you bleed almost every time you brush or floss your teeth, see your dentist.
Dry Mouth For women, menopause may be the cause. It is also a side effect of many common medicines. It does not feel good and it can make dental problems worse. You need to tell your dentist if you have this problem.
A tooth that is a little bit loose A loose tooth could be caused by gum disease or by a blow to the mouth. In any case, it is a serious problem. You should see your dentist.
A sore mouth A sore mouth might be caused by false teeth that don't fit well. It could also be from leaving false teeth in overnight. "Burning mouth syndrome" is a problem that affects some older women. Not eating the right kind of food may also be the cause.

Mouth issues including:

  • Bleeding that you can't explain
  • Mouth sores that don't heal in 7 to 10 days 
  • White or red patches in your mouth 
  • Feeling numb or sore inside your mouth
These symptoms may be signs of more serious health issues. See your dentist right away.
Teeth that are sensitive to: 
  • Hot
  • Cold
  • Sweetness
  • Pressure
Most frequent cause of sensitivity is receding gums. A toothpaste specially formulated for sensitivity and a soft brush will help. Teeth that are sensitive or painful spontaneously is an urgent problem. Check with your dentist as soon as possible.

*chart provided from the Canadian Dental Association.


How often should I brush my teeth & floss?  


Brushing your teeth after any meal will help to reduce the amount of bacteria in your mouth that causes plaque build-up. At minimum you should brush your teeth twice in the day. Once in the morning and before sleeping at night. We also suggest using a soft bristle toothbrush. 


You should floss your teeth at least once a day. This will loosen and remove plaque from under your gum. After 24-36 hours plaque hardens on the tooth causing tartar build-up. Flossing is extremely important in keeping gum disease in check.


How far away are you from WLU & UW main campuses?  

Wilfrid Laurier Campus

We are a 2-minute bus ride from the corner of University Ave W. & King St N. From the campus of WLU, we are about a 5-minute walk away. 

University of Waterloo Campus

We are an 8-minute bus ride from the main Waterloo campus and a 15-minute walk. 

Click here for our location on Google Maps.


What is your cancellation policy?  

Please contact at least 2 business days in advance for cancellations or changes to your appointment.